08-12-2022
Grow Your Brand with Quality Service.
Business tools, strategies, niches.
These are only some of the things that have continuously evolved throughout the years in the world of business. It’s an ever evolving landscape. Owners and leaders are constantly on the lookout for the newest trends and business strategies that will help them continue to strengthen their businesses and keep up with today’s competitive market.
Who are the winners?
Those who place great value in providing the best customer service, the kind that is personal and human.
A business needs to shift from a self-centered approach to a more customer-centric one. At Okami Solutions, we don't just work with customers and label them as such. To us, our customers are more than just buyers; they are lifetime partners. We view each and every one of our customers as a friend and companion, and this mindset allows us to treat them with the utmost care and attention to quality.
Training Oriented
Quality customer service is a must!
It should be taken seriously and should be looked at as a non-negotiable aspect, especially for customer-service oriented businesses. We approach quality by nurturing the very roots of quality itself, where it all begins. Training.
We at Okami solutions make sure that we invest in quality and adequate amounts of training for our employees. We don’t skip the numbers between 1-10. We approach every single number and spend ample amount of time to make sure we understand your business from cover to cover as much as possible. That is how we create a personal connection between us and your brand. That is the best way that we can help bring growth to your business.
Our Pillars of Quality
We believe in four pillars of quality that give us the edge over other business competitors.
We recognize your clients’ needs. We don’t just simply get on our horses and charge forward without our weapons. Recognition is precision! The more we know about your business, the more we can adequately equip our people, so that they will be fully ready to help you grow your business by providing exceptional customer service.
To invest in training is one of our pillars. According to LinkedIn's 2022 Workplace Learning Report, 94% of employees claim they would remain with a company longer if it invested in their learning. Since we treat our employees as essential parts of our family, we make sure to provide only the best training to prepare them as representatives of your brand.
We make sure to keep quality training in check. We are constantly checking our training strategies, not only to make sure that we keep up with the ever changing modern training methodologies, but to also make sure that each training is documented for quality assurance. We take note of what works and what doesn’t, so that we’re only investing time in the best ways to prepare our employees as your representatives.
We sharpen the saw. We don’t read the book once. We do it twice. Thrice! We circle back to square one to make sure that we learn everything that we can by heart.
Our Belief in Exclusivity
Since we believe that customer service should be “human”, we nurture people and not robots. We do not compromise quality by overloading our employees. We want them to focus on your business and your business alone. We do not share agents with other customers.
"Professionalism is never a coincidence. Passion breeds professionalism. Professionalism gives quality. And quality is a luxury in life.”
We are extensions of your brand. We aim for growth, so that your business can achieve growth.
